Email DNS records

Email depends on correct DNS records on your domain. Without them, messages bounce, land in spam, or never arrive.

Where to edit DNS

1. Sign in at npanel.nisccloud.com.
2. Click Domains → My Domains → [your domain] → DNS.

If email uses hosting DNS zone instead, edit Hosting → [site] → DNS use one authoritative place, not conflicting duplicates.

Get required values

1. Click Emails → your email plan.
2. Open DNS settings, Domain setup, or similar.
3. Copy MX hostnames and priorities, SPF TXT, and DKIM records listed.

Add MX records

MX tells the world which servers receive mail for @yourdomain.com.

1. On domain DNS, click Add record.
2. Type: MX
3. Name: @
4. Priority: number from email plan (e.g. 10)
5. Value: mail server hostname (e.g. mail.yourdomain.com)
6. Save.
7. Add second MX with higher priority number if your plan lists a backup server.

Remove old MX records pointing to previous email host to avoid split delivery.

Add SPF (TXT record)

SPF authorizes which servers may send mail for your domain.

1. Add TXT record.
2. Name: @
3. Value: paste SPF string from Emails plan (starts with v=spf1).
4. Save.

Only one SPF TXT record per domain merge includes if migrating.

Add DKIM (TXT record)

DKIM cryptographically signs outgoing mail.

1. Email plan provides DKIM selector and public key.
2. Add TXT record with Name like selector._domainkey (exact name from dashboard).
3. Value: paste DKIM key string.
4. Save.

Optional: DMARC

After SPF and DKIM work, add DMARC TXT at _dmarc:

v=DMARC1; p=none; rua=mailto:you@yourdomain.com

Start with p=none to monitor; tighten policy later with help from support.

Verify and wait

1. Use dashboard Verify DNS button if available on email plan.
2. Send test from webmail to Gmail check headers for SPF/DKIM pass.
3. Allow 24–48 hours for global DNS propagation.

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