DNS records

DNS records tell the internet where to send people who type your domain and where to deliver email. You edit them on the DNS tab after opening a domain in My Domains.

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Open the DNS editor

1. Sign in at npanel.nisccloud.com.
2. Click Domains → My Domains.
3. Click your domain name.
4. Click the DNS tab.
5. You see a list of existing records and buttons to Add record or Edit.

If the DNS tab is read-only, your domain may use external nameservers change nameservers first or edit DNS at the other provider. See Nameservers.

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Understand record types

@ means the root domain (e.g. yourbusiness.co.ke without www).

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Add an A record (website on a server IP)

Use when your host gives you an IP address.

1. On the DNS tab, click Add record.
2. Choose type A.
3. Name / Host: enter @ for root domain, or www for www.yourdomain.com, or another subdomain.
4. Value / Points to: enter the IP address from your hosting Overview (e.g. VPS or shared hosting IP).
5. TTL: leave default unless support says otherwise.
6. Save the record.
7. Wait up to 24–48 hours for global propagation (often faster).

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Add a CNAME record

Use when a hostname should alias another name (common for www or SaaS tools).

1. Click Add record → type CNAME.
2. Name: e.g. www or shop.
3. Value: target hostname (e.g. yourdomain.com or shops.myplatform.com).
4. Save.

Do not use CNAME on @ root if your DNS system blocks it use A record on root instead.

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Add MX records (email)

Use for business email on this domain.

1. Open Emails in the sidebar and note the MX hostnames and priorities in your email plan.
2. Return to domain DNS.
3. Add MX record:
   • Name: @
   • Priority: number from email docs (lower = preferred)
   • Value: mail server hostname
4. Add secondary MX if your plan lists more than one.
5. Add TXT SPF record if shown in email settings.

Detailed email DNS: Email DNS records.

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Add TXT records (verification and security)

TXT records prove domain ownership or authorize email senders.

Examples:

• SPF v=spf1 include:... ~all
• DKIM long key from email provider
• Domain verification code from Google, Microsoft, or marketing tools

1. Add record → TXT.
2. Enter Name (@ or _dmarc, etc.) exactly as instructed by the tool.
3. Paste Value without extra quotes unless required.
4. Save.

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Edit or delete a record

1. On the DNS tab, find the row.
2. Click Edit, change fields, and save or click Delete / trash icon.
3. Confirm deletion if prompted.

Wrong DNS can take your site or email offline. Change one record at a time when troubleshooting.

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DNS on hosting vs domain portfolio

If your domain uses Nisc Cloud nameservers and you have shared hosting, you may also edit DNS under Hosting → [your site] → DNS. Keep domain portfolio and hosting DNS in sync avoid duplicate conflicting records in two places unless support directs you.

See Manage hosting.

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