Billing overview

Billing in the customer dashboard covers money you owe or have paid for Nisc Cloud services domain renewals, hosting, email, servers, marketing tools, and one-time orders.

All billing menus are under the Billing section in the left sidebar at npanel.nisccloud.com.

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Two main billing screens

Most customers use Invoices when they receive a payment reminder, and Subscriptions to plan ahead for renewals.

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How billing connects to ordering

1. You order on nisccloud.com or in Marketplace inside the dashboard.
2. After checkout, an invoice is created usually marked paid if you paid immediately.
3. Recurring products also create a subscription with a renewal date.
4. Before renewal, you may receive email reminders and see a new unpaid invoice in the dashboard.

See Checkout and payment for paying during an order.

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Pay an unpaid invoice

1. Sign in to the dashboard.
2. Click Billing → Invoices.
3. Find an invoice with status Unpaid or Due.
4. Click the invoice row to open it.
5. Review line items (domain, hosting, etc.) and total amount.
6. Click Pay, Pay now, or Complete payment.
7. Choose M-Pesa, card, or another offered method.
8. For M-Pesa, approve the prompt on your phone.
9. When payment succeeds, status changes to Paid and services stay active.

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M-Pesa payments

Kenyan customers often pay with M-Pesa:

1. At checkout or on an invoice, select M-Pesa.
2. Enter the phone number registered with M-Pesa if asked.
3. Wait for the STK push on your phone.
4. Enter your M-Pesa PIN to approve.
5. Do not close the browser until you see Payment successful.

If the STK push does not arrive, check the phone number and Safaricom network, then try again or contact support.

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Company details on invoices

Invoice headers use billing details from your team settings:

1. Go to Account Settings → Settings.
2. Open the Billing tab.
3. Update name and address, then save.

See Settings and team.

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Guides in this section

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If payment fails or services suspend

1. Open Billing → Invoices and retry payment on the latest unpaid invoice.
2. Confirm your M-Pesa balance or card limit.
3. If invoices show paid but a site is still offline, wait 15–30 minutes for provisioning, then contact support with the invoice number.

Keeping billing email current under My Profile helps you receive renewal reminders before services expire.